Features/Staff Portal
The Engine Room

Where work actually gets done.

The Staff Portal is optimized for high-velocity casework. Agents can switch between lead handling, document review, and visa drafting without ever leaving the interface.

1. Lead Handling

Don't let leads go cold. The Staff Portal aggregates inquiries from your website, WhatsApp, and email into a single "New Leads" pipeline.

  • One-click "Convert to Client"
  • Auto-assign to available agents
  • Send fee quotes instantly
Incoming Leads3 New
John Doe2m ago
Interested in Partner Visa 820.
TechStart Pty Ltd15m ago
Corporate Sponsorship enquiry.
Kanban Board: Processing
In Progress (12)
Smith - 482 Visa
Jones - 186 Visa
Review (4)
Lee - 500 Visa

2. Case Processing

Move cases through a visual pipeline. From "Intake" to "Lodged" to "Finalized".

  • Visual Kanban Boards
  • Critical Date Reminders
  • Email syncing to Case File

3. Document Requests

Stop chasing clients via email. Send secure upload links to the Client Portal in one click.

Review documents side-by-side with the case file without downloading. AI flags expiring passports or low-quality scans automatically.

DocumentsForms
Passport Bio Page
Verified
Police Check (AFP)
ID: #FN-9921

Visa Drafting

Form 80 Auto-Fill
Populated 42 fields from client profile.
✓ Address History verified (No gaps)

4. Visa Drafting

Map client data directly into government forms (Form 80, 1221, 956).

Generate submission letters using custom templates. Record every interaction in the "Compliance Notes" section for Safe Harbor protection.

  • Auto-fill PDFs
  • Digital Signatures (DocuSign)